Dec 14, 2017. About BT. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. 8Gbps (both offer 120Mbps upstream), may have to wait a little bit longer as the operator has extended their pilot test for another 3 months. The eero 6 is designed as a mesh networking system so you can. Superuser Posts: 13,348. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. That's the output power lead, remove it and power the. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. For more information about how the ONT works, Openreach has published a homeowners guide on their website. Your optical network terminal (ONT) is your face to the customer inside the home. B. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. The final number is the line number (e. 0800 671 045. I checked my kit, power cycled the ONT, still down. It's just a modem. click ipv4. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. e. Here’s a handy guide to what the lights mean. Thanks for the quick responses. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. 1. Try a new cable if needed. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Ask for a different face plate with phone and RJ11 socket as above i. The ONT has power: Power: Off: There is no power to the ONT. Click on your model of Hub to find out what the lights mean. @bill888. uk. 0 Ratings Reply. If using a connection over copper, all four ports are available for LAN use. Find out what this means for you. Post 5 of 5 13 Views. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). Restarting your Business Hub: 1. The importance of PIA came to the limelight post the European. 1 stage install – between 9 and 18 working days, depending on availability. You can, however, run trunking/conduit for the fibre to be pulled through. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. A friend, a geek, looked at the system, he couldn’t find a fault, he said the BT router was very good. sicomplaints@openreach. The impact on your service and the time taken to resolve can vary greatly depending on the situation. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. New router deployed. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. 2 Gbps down, 1. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. I checked my kit, power cycled the ONT, still down. Print these instructions. Openreach Fax. The automated system confirmed there was a fault on her line and promised an engineer would call – but only before. Please can you help. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. The board of directors names can be found here Our. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. 00, in lengths of up to 30 metres with longer cable lengths available to order. fast provider which is effectively an accelerat. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Openreach plans to have 20 million locations. wrote: Absolutely, yes. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. Openreach Phone Number 1. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. Get in touch if you'd like us to call. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. When mines was swapped out the engineer had to call wholesale to complete a registration process. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. For external faults on the Openreach network phone BT Faults. Vertical Position This is the missing info, I know the screws. 1. Replace the cover, sliding to the right to close. @elu_one said in BT FTTP & PFSense:. We should add that it’s also possible to try (test purposes only) a direct connection to Openreach’s wall hung ONT unit from a PC or MAC computer (i. If any. 2Gbps and 1. * Compact size and light weight. I figured I'd try them both to rule out the router being at fault. You. 1 Gbps up. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. The ONT enables you to get our fibre. Overview. ULTIMATE Member. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Re: Open Reach Master Socket 5c and Full Fibre. They may have also used some special tools to bond or fit the fibre to the ONT. 40,000 per week), followed by 5. Report post. Openreach installs their new small ONT modem (no. Downdetector only reports an incident when the number of problem reports is significantly higher than the. The quickest way to get in contact is to use our virtual assistant. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. . It sound like the power unit has failed, there have been a few similar reports. I have rebooted the ONT several times but to no avail. Thanks: 4,664. 18 REPLIES 18. Line reset back up to. I have fibre to the premises. openreach fault tracker. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. You can power cycle the modem in two ways. Posted by a Superuser, not a Sky employee. However if Openreach is unable to update the records or the template was not used then the appointment will go. Find out more about Full Fibre and discover what broadband speed actually means. The following information is a guide for connecting the Openreach network to your home wiring. After he left, I replugged the modem, and reconnected it to my router. Re: Openreach Huawei 4 port ONT model. Installing FTTP can take up to three hours. The eagle eyed may spot a problem here-we only have one port on the ONT!. Generally, engineers can be quite flexible. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. This is a GPON device, and can support speeds up to 1Gb/s. Tyrone. Once the phone service is working then the web management interface (192. etc. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. You can't contact Openreach directly. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Edit: that's assuming it's an FTTP connection. 1 Rating. ) for where customers have multiple lines sharing IP. I contacted BT, they sent me a replacement router and it was still stuttery. If you're lucky, the following might work: 1. Turn your broadband equipment off and then on again. Here are some answers to help you. is it on Openreach’s side or not). All the 4 lights on the modem turn green as normal. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Your ONT is connecting. I must have called BT more than 50 times. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. It should clear within 24 hours or less, as the batteries charge up again. I pushed Sky to contact. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. Understanding the Lights on an FTTP Modem (ONT) Last updated on 9th August, 2023 by Freeola Support 5 out of 5 people found this article useful. Your hub lights show what the hub is doing and if everything is working. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. The fault light on my Openreach Battery Backup Unit (BBU) is lit and will not go away. Caporegime. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. Left the modem off overnight and restarted this morning. PON flashing / LOS off. Top Member. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Once active, the ONT can be connected to your wifi equipment. There is a lot more going on with monitoring and management and fault processes that rely on various things you don’t see as a customer to be working. How we'll install your FTTP. Openreach have now undertaken 1st and 2nd Stage installation of 1. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. e. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. What it means. Following pressure from MPs. Re: Ont power cable. First agree with your engineer where the FTTP connection will enter your premises. The ONT will remain the property of Openreach in both installation scenarios. Looked at ONT and LOS lit red. If there is a red light on the ONT, then that indicates a problem with either the ONT, or the optical fibre route. e. Popular FAQs. Openreach will update the records and pass the fault back to check with End User to confirm Service. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Emigrate to somewhere with FTTP. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. e. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. PON and LOS (left-hand lights) PON solid green. An engineer was booked for Monday morning. Restart your Openreach modem to fix connection problems. The BT fibre hub ONT is showing as powered up but the LOS light is on indicating a fibre connection issue. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. (ezbend) is run in a continuous fault-free length to the alternative position. Try a new cable if needed. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. (e. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. . They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. 168. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. Disconnecting the modem's power cable - wait a few minutes & then reconnect. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. You'll need to log the fault with Sky: they will probably book Openreach to replace the. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. What is an ONT (Optical Network Terminal) - FTTP. Teardown of the battery backup unit used in FTTP installations. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Every now and then the WAN1 port light flashes, but not much. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. You should already have an ONT in your home if we’ve. The enclosure PON and LOS (left-hand lights) PON solid green. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Broadband and wi-fi. ”. 244 Gbps upstream. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. Presumably it is just the BBU (Battery Backup Unit) showing faulty. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. those above £100+), as well as any that lacked key package details, failed to clearly display whether their prices included VAT, or where we couldn’t ascertain whether the packages were even Openreach based. 5mm. Phone still ok. Plug the other end in at the wall and switch on. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. At present existing speed tests can be setup in. Since then this. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. e. The ONT will remain the property of Openreach in both installation scenarios. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Find useful FAQs to help you if you have a query about a broadband fault. 3 May 2022 at 19:48 #16 Caged. This is also known as the ONT (Optical Network Termination unit) and it’ll connect to the Openreach full fibre network. BT is one of the UK's largest. Step 2: Hub lights. you back about a sales enquiry. in deco app, click more > advanced. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. Installing FTTP can take up to three hours. So it had better be good. Completed - The activity is complete. Zen are an unbundled network meaning that they own and maintain their lines. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. 1-2. is it on Openreach ’s side or not). Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. starfire. That spans the globe new favorite in Madison are similar to red are rose and. It sounds like a database / addressing issue. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. It is carried over the BT 21CN optical core network and suitable Openreach access products. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. To be fair to PlusNet the ' archaic process for repairs' is the same process all ISP's who use OpenReach infrastructure rely on. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Reporting dangerous or hazardous damage you see in the street. 1+1 ONT and Enclosure Factsheet We’ve launched this new style Optical Network Termination point (ONT) and enclosure in December 2017, the smaller ONT means we can fit it and the Battery Backup Unit (BBU) inside an enclosure, with space to tidy all the cables. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. If you’re an FTTP customer, it’s likely you’ll have an Openreach modem (otherwise known as an ONT) installed. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. 2Gbps and 1. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The original pilot started on 1st December. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. Time to report a fault if you have not already. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. Past attempts to resolve this issue (e. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. They have all your details and will work. Ask the BT Community. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. Further more zen have recently stopped their g. Use our online guides or contact us for help. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. Check all cables are firmly plugged in. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. If you're moving home. That’s why there are already more than 150 million of them in homes and businesses around the world. When the Tel and Pon lights have stopped flashing and are. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. (ezbend) is run in a continuous fault-free length to the alternative position. My FTTP has been down for 8 days, red LOS light on the ONT. An engineer was booked for Monday morning. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. NOTE: Openreach aims to cover 4. in FTTP-only areas). Your ONT is connecting. L2S in the handover exchange). This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. Cables, poles, cabinets and manholes are looked after by Openreach. In addition, the latest Openreach ONT variants no longer come with an integrated ATA. Find out about our activities and financial performance in the most recent Openreach annual review and report. Unplugged and checked everything was still secure, everything was. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. our products and services. What to do. 033 Amps. As noted above, sight of the output from the BTW checker will help determine the issue. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. It also currently has an ONT box already installed which is lit up green. In the case of new build each 30 premises passed share 2. If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. co. Re: BT FTTP and ONT modem problem. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. 38 to £86. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. Your ONT is working, your hub is connected, and you’re online. Were not getting consistent wifi coverage and the speeds vary. Openreach installs their new small ONT modem (no battery back-up) on our brown field housing estate. An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. 79 to £25. The ONT is the Openreach optical modem. Then just follow our step-by-step guide to install your broadband yourself. Hey, so for the past year or so I've been running a mesh network of Deco M4s. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. PON flashing and LOS off. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Guaranteed upload and download speeds of 50Mbps (100Mbps option also available) 100% target availability SLA so you’re always connected. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. This is on the back of my spare Openreach ONT and there's a few unique identifiers which. Live chat with us to report a fault: Monday-Friday 08:00-18:00 Call us to report a fault: 0800 800 154 Available 24/7. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. Fix the unit back on the retaining screws and allow. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. The WAN1 port on the USG is solid green, with the LAN1 port flashing green. e. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. Line reset back up to. Take a look at our Fibre. As expect, CityFibre has today announced that they’ve officially made a new 2. Had FTTP since 4th Aug and it’s been rock solid until this evening. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. BT says the hub had a fault which took out the ONT but I doubt. Your ONT is connecting. The original Openreach engineer who installed the ONT on 15th February initially tried replacing it with a second one while troubleshooting the connectivity issues, and never registered that new ONT with my account. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. The Openreach ONT won’t be removed if you change to another provider that doesn’t use Openreach products , which makes sense , you may at some point want to switch back to BT , or want to use another provider that does use the Openreach network , or you could move out and the new occupant wants to use the OR connection, all that.